Like many of you, I always gripe about poor customer service.  Who can blame me?  As far as I was concerned, most companies had no customer service whatsoever.  With companies outsourcing their customer care to foreign companies, whose employees are often unhelpful due to language barriers, consumers, I felt, were  justified in their conclusion that good customer service was a thing of the past.  Try calling your cable company or your credit card company.  You’re likely to have a disappointing customer service experience.

Until a few days ago, I had thought that I would never regain the trust that I had lost in major U.S. corporations and their ability to satisfy their customers.  Let me explain.  I was trying to book a family vacation to Puerto Rico for 10 members of my family, including me.   My family has always been a fan of Jet Blue.  With its comfortable seating, timely flight schedules, and affordable prices, it is no surprise that we think of Jet Blue first when we plan our vacations.  Unfortunately, I did not realize that the special large group bookings offered on Jet Blue are not discounted.  Jet Blue’s policy simply allows groups of more than five people to share the same itinerary.  So I foolishly passed up savings that 0ne of Jet Blue’s competitors was offering and held on for a Jet Blue agent to give me what I thought might be a better deal.  I held for over 30 minutes and then called Jet Blue’s customer care division to explain my situation.  The agent was so caring.  I let her know that this was not an ordinary family vacation.  My family has not been on a major family vacation since my brother passed away.  We were looking to heal and build new memories in Puerto Rico.  Guess what the agent did?  She not only responded immediately with a sincere apology, which would have been enough for me, but she also offered a generous discount on my next Jet Blue vacation.  I was very touched by her kind words and generous gesture.  In fact, after I spoke with the Jet Blue agent,  I researched and realized that Jet Blue was offering a similar getaway package that we were previously considering booking.  I called up Jet Blue Getaway and booked our entire vacation through them.  Jet Blue exceeded my expectations in customer care.  Furthermore, it lived up to its tagline: “You Above All.”  Thanks to Jet Blue, my family and I are off later this month to the sunny, sandy beaches of Puerto Rico.  Who said customer service is dead?   It’s been reinvented at Jet Blue.

Posted originally on 3Girlsblogging.com